PRIVACY POLICY

Privacy Policy

1) Information on the processing of personal data and details of the party responsible

1.1 Thank you for visiting our website and for your interest in NULUN. In this privacy policy, we inform you about how personal data is processed when visiting and using our website. Personal data includes all information that can be used to identify a person directly or indirectly.

1.2 The party responsible for data processing under the Swiss Data Protection Act (DPA/revised DPA) is:

  • Brand name: NULUN
  • Business structure: Sole proprietorship (Dutch sole proprietorship)
  • Owner: Robert Pavkovic
  • Company name: RP Supply
  • Commercial register number (KVK): 81617909
  • VAT ID: NL003583088B28
  • Business address: Bulgerstein 24, 1082 NK Amsterdam, Netherlands
  • Email: support@nulun.ch
  • Customer service hours: Monday to Friday, 8:00 a.m.–6:00 p.m. (CET/CEST)

Please note that our company is located outside Switzerland. For international data transfers, we naturally ensure appropriate data protection measures and security standards.

1.3 To protect confidential data—for example, during orders or when using contact forms—we use modern SSL or TLS encryption technologies. You can recognize a secure connection by the “https://” address and the padlock symbol in your browser.

2) Definitions

Cookies: Small files stored on users’ devices to provide certain functions.
Third parties: External service providers such as payment providers or shipping partners.
Personal data: Information relating to an identified or identifiable person.
Processing: Any operation performed on personal data, such as storage, use, disclosure, or deletion.

3) Data collection when visiting our website

When you visit our website for purely informational purposes, technical information is collected automatically. This includes, among other things, the pages visited, the date and time of access, browser type, operating system, amount of data transferred, and IP address (where applicable, shortened or anonymized).

This data processing is carried out on the basis of our legitimate interest in the stability, security, and technical optimization of our website.

4) Cookies and personalized content

Our website uses cookies to improve user-friendliness, provide functionality, and perform statistical analyses. In some cases, third-party cookies may also be used to display personalized content or advertising.

You can manage or restrict the use of cookies at any time through your browser settings. Please note that this may limit certain website functions.

5) Contacting us

If you contact us by email or contact form, your information will be used exclusively to process your inquiry. If your inquiry relates to a potential conclusion of a contract, the processing also serves to carry out pre-contractual measures.

6) Customer account and order processing

When creating a customer account or placing an order, we process the data required to fulfill the contract, deliver your order, and process payment.

Disclosure is made exclusively to necessary service providers, such as shipping companies, payment providers, or technical partners for our shop and hosting system.

7) Use of your data for marketing purposes

Newsletter: Our newsletter is sent only with your express consent using a double opt-in process.

Email advertising for existing customers: If you have already placed an order with us, we may send you information about similar products. You may object to receiving such messages at any time.

8) Disclosure of personal data

Your data is disclosed only to selected categories of recipients:

• Shipping service providers for delivering your order
• Payment service providers for processing payments
• Marketing partners (only with your consent)
• Companies as part of mergers, sales, or restructurings

9) Transfer of data abroad

As our company is located outside Switzerland, it may be necessary to transfer personal data abroad. In such cases, we ensure that an adequate level of data protection is guaranteed in accordance with Art. 16 revDSG.

10) Data security

We take appropriate technical and organizational security measures to protect personal data against loss, misuse, unauthorized access, or alteration.

11) Data retention and deletion

Personal data is stored only for as long as necessary for the respective purposes or as required by statutory retention obligations. The data is then deleted or anonymized.

12) Children's privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from minors. If such data is nevertheless processed, it will be removed immediately.

13) External websites

Our website may contain links to external websites. We assume no responsibility for their content or privacy practices.

14) Changes to this Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time. The current version is always available on our website.

15) Your rights

Under applicable Swiss data protection law, you have the following rights in particular:

• Access to your stored data
• Rectification of inaccurate data
• Erasure or restriction of processing
• Data portability, where applicable
• Objection to certain data processing activities
• Withdrawal of consent previously given

To exercise your rights, please contact us at: support@nulun.ch

16) Contact

  • Brand name: NULUN
  • Business structure: Sole proprietorship (Dutch sole proprietorship)
  • Owner: Robert Pavkovic
  • Company name: RP Supply
  • Commercial register number (KVK): 81617909
  • VAT ID: NL003583088B28
  • Business address: Bulgerstein 24, 1082 NK Amsterdam, Netherlands
  • Email: support@nulun.ch
  • Customer service hours: Monday to Friday, 8:00 a.m.–6:00 p.m. (CET/CEST)

Applicable law: Swiss data protection law (revDPA) applies.