REFUND AND RETURN POLICY
Returns and cancellations
Can I return my order?
Yes, of course.
If you are not satisfied with your order, you may return the items to us within 30 days of receipt.
For a return to be accepted, the following conditions must be met:
- The goods must be in their original condition, including all components and, if possible, the original packaging.
- Minor signs of use from trying on or inspecting the item are permitted, provided no damage has occurred due to improper use.
- Hygiene products such as underwear or socks may only be returned unused and in their original packaging.
- Products with manufacturing defects or items damaged upon receipt are, of course, eligible for return.
Once your return has been received, it will be inspected and processed within approximately 7 business days. As soon as all conditions have been met, we will officially confirm acceptance of the return.
Please note that we reserve the right to refuse returns if items show clear signs of use or have been damaged in a way that is not attributable to a manufacturing defect.
All returns must be sent to the partner warehouse specified by us.
How to return an item
Step 1: Contact us by email
Please send your request to:
support@nulun.ch
The following information should be included:
- Your order number
- The reason for the return
- For damaged items: a photo of the product
- Your full name and address
Step 2: Wait for our response
After reviewing your request, we will provide you with the appropriate return address and further instructions.
Step 3: Ship the return
Please return the goods exclusively to the address provided by us.
Important:
The address on the package must not automatically be used as the return address.
The customer is generally responsible for the return shipping costs, unless the item is defective or was delivered incorrectly.
Refunds
Once we have received and inspected your return, the refund will be processed within 7–14 business days.
Refunds are generally issued using the same payment method used for the order, unless otherwise agreed.
Shipping costs already paid will only be refunded if the item was delivered damaged or differs significantly from the description.
Order cancellations
A cancellation is possible within 15 minutes of completing the order. In this case, you will receive a full refund.
As orders are automatically forwarded for processing after a short time, we unfortunately cannot guarantee cancellations after this period. If the order has already been processed, the goods can be returned after receipt in accordance with our return policy.
If you wish to exercise your right of withdrawal, please send us a clear notice by email to:
support@nulun.ch
After the 15-minute period has expired, the customer is responsible for any potential return shipping costs.
Already shipped orders
Some of our products are shipped directly through international shipping partners. As a result, delivery times may vary by region.
Once an order has been shipped, it can no longer be canceled. If desired, the goods can be returned after receipt in accordance with our return policy.
Incorrect delivery address
Please ensure that all delivery details are entered correctly and completely. We accept no liability for delays or failed deliveries due to incorrect address details.
If a package cannot be delivered due to incorrect information, we reserve the right to deduct the resulting shipping costs from the refund.
If you would like the package to be redelivered after correcting the address, the customer must cover the additional shipping costs.
Uncollected or refused shipments
Packages that are not collected or are deliberately refused will automatically be returned to our warehouse.
Summary of the most important terms
- Return period: 30 days after receipt of the order
- Processing time: Refund within 7–14 business days after inspection
- Refunds are issued exclusively via the original payment method
- Opened hygiene products and personalized products are excluded from returns
Contact
Our customer service team will be happy to assist you with any questions about your order or return.
- Brand name: NULUN
- Business structure: Sole proprietorship (Dutch sole proprietorship)
- Owner: Robert Pavkovic
- Company name: RP Supply
- Chamber of Commerce registration number (KVK): 81617909
- VAT ID: NL003583088B28
- Business address: Bulgerstein 24, 1082 NK Amsterdam, Netherlands
- Email: support@nulun.ch
- Customer service hours: Monday to Friday, 8:00 a.m.–6:00 p.m. (CET/CEST)