REFUND AND RETURN POLICY

Returns and cancellations

Can I return my order?

Yes, of course.

If you are not satisfied with your order, you may return the items to us within 30 days of receipt.

For a return to be accepted, the following requirements must be met:

  • The goods must be in their original condition, including all components and, if possible, the original packaging.

  • Minor signs of use from trying on or inspecting the item are acceptable, provided no damage has resulted from improper use.

  • Hygiene products such as underwear or socks may only be returned if unused and in their original packaging.

  • Products with manufacturing defects or items damaged upon receipt are, of course, eligible for return.

Once your return has been received, it will be inspected and processed within approximately 7 business days. As soon as all conditions have been met, we will officially confirm acceptance of the return.

Please note that we reserve the right to refuse returns if items show clear signs of use or have been damaged in a way that is not attributable to a manufacturing defect.

All returns must be sent to our partner warehouse in Switzerland.

How the return process works

Step 1: Contact us by email

Please send your request to:
support@nulun.ch

The following information should be included:

  • Your order number

  • The reason for the return

  • For damaged items: a photo of the product

  • Your full name and address

Step 2: Wait for our response

After reviewing your request, we will provide you with the appropriate return address and further instructions.

Step 3: Ship the return

Please return the goods exclusively to the address provided by us.

Important:

The address on the package must not be used automatically as the return address.

The customer is generally responsible for return shipping costs, unless the item is defective or was delivered incorrectly.

Refunds

Once we have received and inspected your return, the refund will be processed within 7–14 business days.

Refunds will generally be issued using the same payment method used for the order, unless otherwise agreed.

Shipping costs already paid will only be refunded if the item was delivered damaged or differs significantly from the description.

Order cancellations

Cancellation is possible within 15 minutes of completing the order. In this case, you will receive a full refund.

As orders are automatically forwarded for processing after a short period, we unfortunately cannot guarantee cancellations after this period. If the order has already been processed, the goods can be returned after receipt in accordance with our return policy.

If you wish to exercise your right of withdrawal, please send us a clear notice by email to:
support@nulun.ch

After the 15-minute period has expired, the customer is responsible for any possible return shipping costs.

Orders already shipped

Some of our products are shipped directly via international shipping partners. As a result, delivery times may vary by region.

Once an order has been shipped, cancellation is no longer possible. If desired, the goods can be returned after receipt in accordance with our return policy.

Incorrect delivery address

Please ensure that all delivery details are entered correctly and completely. We accept no liability for delays or failed deliveries caused by incorrect address information.

If a package cannot be delivered due to incorrect information, we reserve the right to deduct the resulting shipping costs from the refund.

If redelivery is requested after correcting the address, the customer must cover the additional shipping costs.

Uncollected or refused shipments

Packages that are not collected or are deliberately refused will automatically be returned to our warehouse.

Summary of the key terms

  • Return period: 30 days after receipt of the order

  • Processing time: Refund within 7–14 business days after inspection

  • Refunds are issued exclusively via the original payment method

  • Opened hygiene products and personalized products are excluded from returns

Contact

Our customer service team will be happy to assist you with any questions about your order or return.

  • Brand name: NULUN
  • Business structure: Sole proprietorship (Dutch sole proprietorship)
  • Owner: Robert Pavkovic
  • Company name: RP Supply
  • Commercial register number (KVK): 81617909
  • VAT ID: NL003583088B28
  • Business address: Bulgerstein 24, 1082 NK Amsterdam, Netherlands
  • Email: support@nulun.ch
  • Customer service hours: Monday to Friday, 8:00–18:00 (CET/CEST)