FAQ
Who is NULUN?
NULUN is a fashion brand that combines timeless elegance with modern simplicity. We work with carefully selected international partners and designers to create collections that seamlessly fit into a stylish, contemporary wardrobe.
Delivery and Shipping
How long does delivery take?
Processing time: 1–3 business days
Shipping time: 6–11 business days
Total: approx. 7–14 business days
How can I track my order?
Once your package has been shipped, you will receive an email with a tracking link that you can use to track your order.
Where does NULUN ship?
NULUN ships to the countries and regions available during the ordering process. The available shipping options will be displayed at checkout.
Returns and Refunds
What is your return policy?
NULUN offers a 30-day return policy from the date of receipt. Items must be unworn, in their original condition, and have their tags attached.
How can I return an item?
Please contact our customer service team at support@nulun.ch. We will then send you step-by-step instructions for the return. Return shipping costs are the customer's responsibility unless the error was on our part or the item is defective.
How long does it take to process a return?
Once we have received and inspected your return, your refund will be processed within 7–14 business days. The refund will be issued to the payment method used for the purchase.
Can I cancel my order?
Orders can be canceled within 15 minutes of being placed. After this period, processing begins automatically, and changes may no longer be possible.
Payment and Security
What payment methods do you accept?
We offer various secure payment methods. The payment options available to you may vary depending on your country and will be displayed at checkout.
Is my data secure?
Yes. All transactions are processed through a secure, SSL-encrypted connection. Payment information is securely processed by our payment service providers.
Contact
How can I contact customer service?
We are happy to assist you with any questions or support you may need.
Email: support@nulun.ch
When can I expect a response?
Our customer service team is available Monday through Friday from 8:00 AM to 6:00 PM (CET/CEST). We aim to respond to all inquiries within 24 hours.
Customer Service Information
- Brand name: NULUN
- Business structure: Sole proprietorship (Dutch sole proprietorship)
- Owner: Robert Pavkovic
- Company name: RP Supply
- Chamber of Commerce number (KVK): 81617909
- VAT ID number: NL003583088B28
- Business address: Bulgerstein 24, 1082 NK Amsterdam, Netherlands
- Email: support@nulun.ch
- Customer service hours: Monday to Friday, 8:00 AM–6:00 PM (CET/CEST)