FAQ
Who is NULUN?
NULUN is a fashion brand that combines timeless elegance with modern simplicity. We work with carefully selected international partners and designers to create collections that seamlessly fit into a stylish, contemporary wardrobe.
Delivery and shipping
How long does delivery take?
Processing time: 1–3 business days
Shipping time: 6–11 business days
Total: approx. 7–14 business days
How can I track my order?
Once your package has been shipped, you will receive an email with a tracking link that allows you to track your order in real time.
Does NULUN ship internationally?
NULUN ships exclusively within Switzerland. If you have any questions or need assistance, please contact us.
Returns and refunds
What are your return conditions?
NULUN offers a 30-day return policy from the date of receipt. Items must be unworn, in their original condition, and have their tags attached.
How can I return an item?
Please contact our customer service at support@nulun.ch and we will send you step-by-step instructions. Return shipping costs are the customer’s responsibility unless the error was on our part or the item is defective.
How long does it take to process a return?
Once we receive and inspect your return, your refund will be processed within 7–14 business days. The refund will be credited to the payment method used for the purchase.
Can I cancel my order?
Orders can be canceled within 15 minutes of placing the order. After this time, processing begins automatically and changes are no longer possible.
Payment and security
Which payment methods do you accept?
We offer secure payments via Visa, Mastercard, American Express, Apple Pay, Google Pay, and TWINT.
Is my data secure?
Yes. All transactions are SSL-encrypted, and your payment details are never shared with third parties.
Contact
How can I contact customer service?
We are happy to assist you with any questions or support you may need.
Email: support@nulun.ch
When can I expect a response?
Our customer service team is available Monday to Friday from 8:00 to 18:00 (CET/CEST). We aim to respond to all inquiries within 24 hours.
Customer service information
- Brand name: NULUN
- Legal form: Sole proprietorship (Dutch sole proprietorship)
- Owner: Robert Pavkovic
- Company name: RP Supply
- Commercial register number (KVK): 81617909
- VAT ID: NL003583088B28
- Business address: Bulgerstein 24, 1082 NK Amsterdam, Netherlands
- Email: support@nulun.ch
- Customer service hours: Monday to Friday, 8:00–18:00 (CET/CEST)